Euro Railways Booking Center

General information and FAQs

There are more than 240.000 Kilometers of rail lines in Europe today. They are served by hundreds of high-tech high speed trains crossing lands and ocean all around Europe. Even Napoleon's dream came true and a tunnel was made under La Manche or the English Channel that separates England from France connecting Paris and London by Eurostar train.

It is a time of wonders indeed! With a single click from your home you can discover all wonders of Europe and plan your trip according. We have gathered here all kinds of information from each country, bonuses for rail pass users, station addresses and more!

We have a Brochure Collection about each Rail pass sold for Europe Rail options with detailed information about this product and its benefits. Check it out!

Here you'll find some useful information to help you plan your trip in Europe and also some infromation about our company. Hope you enjoy it, let's travel on!

70 Eurail Aid Offices are spread in multiple stations around Europe. They will be able to help you when there are problems with the Passes, such as improperly issued or validated or incorrect information on the Pass.  You can also contact these offices if you believe you have received incorrect treatment or information.

Check the "Bonuses" options below to see a list of several contries and their Aid office details
Please note that some cities may not offer Aid offices

On this link you will find a list of countries showing all available Aid Offices, bonuses for rail passes and some airport info on all Europe.
Just click and check them all!

Theoretically, you’re not restricted. However, keep in mind that you’ll need to carry your bags through the train station and onto the train. Once on board you’ll need to find a place to put your bag(s). Small and medium sized bags typically fit on racks located above the seats. Larger suitcases and such can be stored in luggage racks found near the train door entrance. Be aware that you are responsible for your luggage. The railways assume no responsibility in case of loss or theft of baggage carried on board.

If you are traveling on a Eurostar, Thalys or TGV train, you are limited to two large items per traveler (one large item per child on Eurostar trains), maximum 85cm (33 inches) in any one dimension, plus one small item of hand luggage. On most high-speed trains there’s room for luggage on the racks above the seats and at the end of each coach for larger items.

Be advised that when traveling on Eurostar, Thalys, or any French train you must properly label your bag(s) with your first and last name. In general, it’s a good idea to keep luggage tags on your baggage for easy identification.

The golden rule is: Travel light! You don't need all those shoes anyway.

Generally, bicycles can be taken with you as carry-on luggage, free of charge on just about any national or international train- if you put it in a bike bag. In the bike bag, the wheels, pedals and handlebars must be removed. You should decide if carrying a bike bag and having to reassemble the bike is outweighed by the joy of having it with you throughout Europe.

In addition, many European trains allow bikes in a special bike compartment for free or a small fee. If there is a fee, it’s typically about 5-15 Euros per journey. Bikes are generally permitted on local & regional trains in most countries, at least outside peak hours.

Many inter-city trains also take bikes, however not in Spain. And in France only a few French TGVs take bikes that aren’t in a bike bag. City Night Line sleeper trains allow bikes for a small fee (paid locally) and the bike is placed in a special bike compartment on routes such as Paris-Berlin, Paris-Munich, Amsterdam-Prague, Amsterdam-Copenhagen. Some TGV-Lyria trains between Paris & Switzerland also take bikes. Paris-Madrid & Paris-Barcelona night trains only take bikes if they’re in a bike bag and if you & your fellow travelers occupy the entire sleeper compartment. Overnight Thello sleeper trains & daytime TGV trains between Paris & Italy only allow bikes in a bike bag. Thalys trains between Paris, Brussels, Amsterdam & Cologne only allow bikes in bike bags. Long-distance trains into Eastern Europe such as Cologne-Moscow, Bucharest-Istanbul or Budapest-Sofia only allow bikes in bike bags, primarily because these trains don’t have luggage compartments.

Lastly, some trains, primarily in the UK, will require advance reservations for bicycles. These reservations will need to be made locally at the station.

Whether you’re going straight to a train or to your hotel, you’ll generally find public transportation options from the airport to the center of town, where most train stations are located. Below is a list of airports that have rail connections (train or local subway/metro) to the main rail station:

  • Amsterdam Airport Schiphol
    • 15 minute train trip to Amsterdam Central Station
  • Stockholm Arlanda Airport
    • 20 minute train trip to Stockholm Central Station
  • Barcelona Airport
    • 30 minute train to Barcelona Sants Station
  • Birmingham International Airport
    • 12-15 minute train trip to Birmingham New Street Station
  • Brussels Airport
    • 28 minute train trip to Brussels Zuid/Midi Station
  • Cologne Airport
    • 15 minute train trip to Cologne Central Station
  • Copenhagen Kastrup Airport
    • 14 minute train trip from Copenhagne Airport to Copenhagen Central Station
  • Geneva Cointrin International Airport
    • 7 minute train trip to the Geneva City Central Staton
  • Glasgow Prestwick Airport
    • 1 mile bus or taxi trip to Paisley Gilmour Station and then a 12-15 minte train trip to Glasgow
  • London Gatwick Airport
    • 30 minute train trip to London Victoria Station
  • London Heathrow Airport
    • 15 - 27 minute train trip to London Paddington Station
  • Luton Airport
    • 45 minute train trip to to London St. Pancras Station
  • Madrid-Barajas Airport
    • 12 minute metro trip to Madrid Nuesvos Ministerios Metro Station
  • Malaga Airport
    • 10 minute train trip to Malaga Torremolinos Station
  • Munich International Airport
    • 41 - 46 minute train trip to Munich Main Train Station
  • Oslo Gardermoen Airport
    • 19 - 22 minutes train trip to Oslo S Station
  • Paris Orly Airport
    • 24 minutes train trip to Paris Austerlitz Station
  • Paris Roissy Charles de Gaulle Airport
    • 30 minute train trip to Paris Gare du Nord Station
  • Porto – Francisco Sá Carneiro Airport
    • 7-10 minute metro trip to Porto City Center Station
  • Rome Leonardo da Vinci Fiumicino Airport
    • 30 minute train trip to Rome Termini Station
  • Stansted Airport
    • 47 minute train trip to London Liverpool Station
  • Stuttgart Echterdingen Airport
    • 30 minute train trip to Stuttgart Central
  • Zurich Airport
    • 10 - 14 minute train trip to Zurich Central Station

Many other European airports have buses to the central or main rail stations. There are typically a minimum of two departures per hour, and travel times can vary from 15 minutes – 55 minutes depending on the city (and of course traffic en-route to the city center).

You can always check directly with your arrival airport for specific information regarding transfers to the city center. Most airports have websites with information on where to go to find a train or bus connection to the downtown area.

Generally, cats and dogs are allowed on trains, though they may need to be contained in a pet carrier or wear a muzzle or leash. Pets are not allowed on trains in Great Britain, Spain, Ireland, Norway, and Finland. Currently the only animals that are permitted to travel on Eurostar are guide dogs for the visually impaired.

Some trains require advance reservations for pets. Unfortunately, it is not possible to reserve tickets for pets online. This will need to be done locally. In general, dogs normally travel at half the fare of a second class ticket, payable directly to the conductor. We encourage you to visit the individual train pages for further details about pets.

E-tickets are electronic issued tickets. They will be issued either as Print at home or Print at the stations.

Tickets could be issued as PAPER TICKETS or E-TICKETS. What will define this is the route you have chosen. E-tickets are electronic tickets; they do not need to be mailed to you. They could be retrieved at the stations as “Print at the Station tickets” or printed at your home as “Print at home tickets”.

Print at the station tickets are e-tickets that must be printed at the self service kiosks at the train stations. They could only be printed there; they could not be printed anywhere else. To print a ticket at the station you will have to use the PNR code provided in your booking confirmation email. It will be listed on the ticket details. If you have not received you confirmation email you MUST check with us. Your order details are not available at the stations and the only code valid there is the PNR code.

Eurostar e-ticket instruction

France e-ticket instruction

Germany e-ticket instruction

British e-ticket instruction

Print at home tickets are online options as well and could be printed at any personal printer. They cannot be printed at the stations, only at local personal printers. You will receive the attached ticket file to print at home. This ticket will have a bar code that must clear to be recognized at the station.

The only exception for this rule will be the ITALO tickets. Print at home tickets for Italy do not offer a PDF file any longer. All you have to do is to show your PNR code to the controller when on the train and a valid ID.

Paper tickets are tickets that must be mailed to you ounce issued by us. In any order you must provide a shipping address and the ticket (when issued as paper) will be send to that address. All mailed products are sent by FedEx and it is advised to have a person at home to receive those, although it is not mandatory since FedEx most of the time will leave the package at the door, under the mat, or under the door. You will be able to follow the package through the FedEx page using the Tracking number provided in your confirmation email and may call them anytime to scheduled a pick up or delivery.

Special amenities for disabled travelers are offered on trains and at many train stations, and are clearly indicated with pictograms (for telephones, toilets, elevators, etc.).

Special equipment is also available for use by disabled travelers but must be reserved locally in advance only. You can do this while you’re in Europe by inquiring at the rail station or through your hotel concierge.

Be sure to specify if you need personal assistance (whether with a wheelchair, boarding, etc.).
Unfortunately there is little we could do online on this requirements since all of them could only be checked and reserved directly at the stations. Sadly stations did not offer those options for online reservation

Be mindfull to check each product you are willing to purchase since we will list there any reduced mobility amenities each train could provide when available.

In the simplest thought, Night trains are hotels on wheels. They will depart a city in the evening and arrive at the destination city the next morning.

Night trains are prepared to serve and offer you a comfortable time when travelling and sleeping on a train. There will be a restaurant car to enjoy dinner, late evenings, drinks and simply to enjoy your night out.

Those trains also offer sleeping cabins for those who want even more confort. Of corse there are still very comfortable reclining seats available if you prefer so. For details on routes, please check the link below:

Night train options.

Applying for Reimbursement in the case of loss or theft under the Rail Protection have some details that must be followed by our costumers, here they go:

Travelers’ product(s) must have been lost or stolen while traveling in Europe.
Travelers will either be refunded the value of the unused portion of the lost or stolen paper product(s) or the cost of a replacement product(s), whichever is less.
Product holders must file a police report within twenty-four (24) hours of the incident.
Travelers must purchase a replacement products in order to continue with his/her travel plans.

Refund amount: For example: If you purchase a 10 days Rail pass for $300 and you lose it with 3 days still left for usage you will get this portion back, let’s say around US$ 90 (US$ 30 per day). This partial refund will apply only if you purchase train tickets to complete your trip, at your railpass valid dates.

To make a claim
1) You must  send the replacement tickets purchased to complete your journey to our booking office within 30 days of your return with a brief letter describing the circumstances of your loss or theft, the police report with all listed details above.

Office Address:
c/o Euro Railways Inc.
1611 NW 91st Ave # 321
33071 - Coral Springs – FL

A train ticket is a travel document valid for a specific itinerary (route) for example, from Paris to Milan.
There are 2 types of tickets in Europe. Tickets issued with reservations (specific dates and times that must be attended) and Open tickets.

Tickets issued with reservations are in majority the most available option when travelling in Europe. They are referred as just “Tickets” since they are the more common option. You will have a single travel document that states the route and the dates and times you chose.

Open tickets are tickets issued without a specific date and time being valid in any train (on a specific route) that accepts open tickets, for example, from Berlin to Frankfurt. Those are mostly available inside Germany (ICE trains) and a few other options around Europe. Please note that all tickets sold online will have reservations issued with them. You will have 2 documents, they will come as Open tickets + Reservations.

In order to check our options, please use the train ticket box on the left upper side of our webpage. Just fill in the FROM and TO fields and lets travel on!

rail pass is a travel document that entitles you to travel on European trains in a specific geographic area (country/countries), for a specific number of days.

Let’s use Italy as an example. If you buy a three-day Eurail Italy Pass you can take as many trains trips as you like during three days of your choice within a two-month period, starting from the date you activate your rail pass.

The number of days during which you can take the train with your rail pass are typically referred to as Travel Days, while the period within which you can use your travel days is referred to as the rail pass validity period. A travel day lasts from midnight to midnight. During this period, you can take as many train trips as you want within your rail pass area of coverage. For instance, with your Eurail Italy Pass, you can take a train from Milan to Rome, then up to Florence and back to Milan, all in one day, using only one travel day on your rail pass.

What about overnight trains? To be fair, even if your train departs in the evening one day and arrives at its destination the next, in most cases it will count as one rail day and not two. The rule is that you must board a train that departs after 7:00 PM and arrive at your destination after 4:00 AM without changing trains. On the other hand, if your train departs before 7:00 PM, or involves a connection, you will need to use two days of your rail pass. This policy is sometimes referred to as “the 7:00 PM rule.”

The main benefit of traveling with a rail pass is that it’s generally more cost effective than tickets if you plan on taking three or more trips. Additionally, if you’re not completely sure of your full itinerary in advance, you can purchase the rail pass first, and then decide the specifics of your travel and trains later on.

For a given geographical area, you may find that rail passes come in several variations, such as Flexi or Continuous, Adult, Youth, Senior, Saver etc… Don’t worry, when you book with Euro Railways, we offer you the most economical rail pass or combination of rail passes possible, based on your traveling party and the number of travel days you indicate.

Last but not least, it’s very important to understand reservations when traveling with a rail pass. We have a whole section devoted to reservations, but in short, be aware that having a rail pass doesn’t necessarily mean that you can hop on any train at will, within the geographical area covered by your rail pass. Depending on the country, the type of train and the route, you may need to purchase seat reservations at an additional cost.

Some bonuses! Your rail passes are packed with additional benefits, also known as rail pass bonuses. They run the gamut from discounted shopping in retail stores, to preferential rates on other modes of transportation like ferry or bus, to rebates on hotel nights, reduced admission at museums and attractions, etc… You can review the detailed list of a rail pass’ bonuses on the link below.
Just click and check them all!

Cancellation and refunding options will depend on the type of product you have purchased. The terms and conditions in your product webpage will list all details for you. There you will check if you could get a refund or not for the product you will purchase (specially for tickets). Most promotional products won’t offer a refund option.

Rail passes always have to be sent back to our office for any refund. They must be completely unused (unstamped, unfilled for any date, etc) to be eligible for a refund.

Reservations cannot be refunded or cancelled at all.

Strikes, floods, bad weather, fire at stations and calamites in general will change your after sales policy for refunds and/or exchanges.

If your train doesn’t go due to any reason (Strikes in general, Immigrant issues, Floodings, Storms, fire at the stations, volcanoes going crazy and etc...), please have your train ticket stamped “Not Used” by a railway official at the origin station (if it is still standing) and return it to our office within 30 days from the train departure date and we will start the process with the European train companies and request any available refund.

For immediate help, a railway official should be able to provide you with details on alternate accommodations. Simply visit the ticket window. He will be able to inform you all options you have at hand, buses offered to complete the trip, other trains, etc.

Important: If a train is canceled by the railroads, and alternate transportation has not been offered or if you decline the alternate transportation when offered, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time.

Our partners at the European Railroads will not allow us to request a refund unless this step has been taken.

A seat reservation is a stand-alone document that corresponds to a reserved seat/sleeper that’s been booked on a specific train, at a set date and time. The reservation cannot be used by itself. It’s only valid for travel in combination with a valid open ticket for the route that the reservation was issued.

By itself, a reservation can never be used to board a train. It must be used in conjunction with an open train ticket, as we’ve just described, or with a rail pass.

If you have a rail pass (purchased in our website) and wish to request a seat reservation, please use the link below:

Seat reservation

Some times when a ticket is requested, it is not yet possible to book it due to a horizon limitation. This happens because each route will have a horizon length of time to which tickets will be released for booking.

For example, Eurostar tickets have a 180 days horizon, which means it could be booked up to 180 days in advance before your desired travel date. Most Italo trains will be available up to 120 days in advance and most Spain local trains will be released only with in 60 days before the departure date, maybe less. Each route will have its horizons.

When you request a ticket that is not yet available to book, outside its horizon, we will leave your order in Schedule. That means, we will cancel the previous payment authorization you have provided when placing an order and will save your order request to a future date. When the ticket is released for booking we will process it and sent you the option for booking. At this point you may accept (confirming with a new payment authorization) or cancel with no penalty and no charges being made.

This is some of the benefits we could offer to our costumers, so you won’t have to keep track of horizons for each route you wish to take. We will gladly do that for you and keep you posted.

If your train doesn’t go due to any reason (Strikes in general, Immigrant issues, Floodings, Storms, fire at the stations, volcanoes going crazy and etc...), please have your train ticket stamped “Not Used” by a railway official at the origin station (if it is still standing) and return it to our office within 30 days from the train departure date and we will start the process with the European train companies and request any available refund.

For immediate help, a railway official should be able to provide you with details on alternate accommodations. Simply visit the ticket window. He will be able to inform you all options you have at hand, buses offered to complete the trip, other trains, etc.

Important: If a train is canceled by the railroads, and alternate transportation has not been offered or if you decline the alternate transportation when offered, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time.

Our partners at the European Railroads will not allow us to request a refund unless this step has been taken.

Please also note that, if you ACCEPT an alternate accomodation, train or any option to replace the unnavaiable one, you will not be entiled any refund.

If your travel is affected by circumstances beyond your control, such as a strike or mechanical problems, the railroad will often put in place measures to compensate travelers. If a train is canceled by the railroads due to a mechanical issue and alternate transportation has not been offered or you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to Mechanical Issue” before the original train departure time.

Important: 

Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

Also, if you ACCEPT the alternate accomodation, train or any option to replace the unnavaiable one, you will not be entiled any refund.

Please note that some European cities may have more than one train station. Be careful to check in your booking details (or in your ticket) the station name. The route listed in your ticket will entitle the city with the station name. For example, if you purchase a ticket from Paris to Amsterdam, it will come listed as: Departure:

PARIS NORD on FR 12/04/2015 at 10:25 
Arrival: AMSTERDAM CS on FR 12/04/2015 at 13:42 
Train No: TGH 9327 Passengers: 2 in party

This train will departure from Paris Gare du Nord station and arrive in Amsterdam CS station. You may find all station addresses easily on the internet or you may use our link for station addresses.

Our professional team is specialized in European train travel and they will assist you in planning your European rail trip. They will check your desired itinerary (through email or chat line) and will provide you the best options listed in a detailed email (quote) to help you better understand the itinerary and also place the order requesting only the products you need. We have more than 12.000 options if rail products being those Rail passes and the majority of train tickets available for online booking and some direction is always a good idea.

Are you ready to start your journey? Click on the Quote link and send us your desired itineraries right away. Just type what you want from city to city and we will manage to get you the best options by Eurorailways.

When a rail pass is purchased they are issued and mailed by FedEx. It is important to provide an address where you could receive this package with in time before you travel. Most of the time, when you are not available at your home to receive those, FedEx will leave it under the mat or under the door.

There are a few ticket options that must be mailed. The majority of tickets are issued as e-tickets and won't be mailed.

All orders (for rail passes) received and processed until 3 PM East time are shipped on the same day. Any order placed after that time is processed on the next working day. 

We offer a free shipping option for USA and Canada for orders over USD 450.00.
Delivery time depends on shipping addresses. It could take from 1 to 7 working days. All Orders are shipped from our mailing office at Coral Springs, Florida, USA. Most international shipping will take from 4 to 5 business days, unless stated otherwise.
Here follows a list of approximate delivery times (after the order is confirmed):
USA - FedEx Express (3/4 days): For Orders over USD 450.00: FREE SHIPPING
USA - FedEx Standard Overnight (Next business day – Afternoon delivery): USD 22.00
USA - FedEx Overnight Priority (Next business day - Morning delivery): USD 35.00
USA - FedEx Saturday Delivery (Saturday): USD 40.00
Canada - FedEx Express (4/7 business days): For Orders over USD 450.00: FREE SHIPPING
Canada - FedEx International Priority (Next business day): US$ 35.00
Other countries: FedEx International Priority (4/5 business days): US$ 35.00

Notes:

  1. Some deliveries (especially in Canada and Australia) are subject customs and that may expend your delivery time.
  2. Some African, Middle East and Asia countries may occur surcharges. We'll advise by email.
  3. Products that must be mailed, must be mailed to a personal address, they cannot be picked up at any stations. They may be delivered at your destination Hotel.

Shipping Costs
Our shipping arrangements allows us to ship for extremely reasonable rates. Euro Railways will charge you only the cost to delivery the product to you.

General Terms and Conditions on Rail Passes

Rail passes are strictly personal, non-transferable and only valid with a passport, official identity or special military travel permit. Presentation of this document to the European control staff on trains and shipping lines is compulsory, ounce asked for it.
Transportation covered by the rail pass is subject to the "Uniform Rules concerning the contract for International Carriage of Passengers and Luggage by rail (CIV). In respect of carriage by sea, the legal provisions of the individual sea carrier apply.
A Rail Passes is only valid after its activation, between the day you activate it until the last day of validity. The valid dates are listed in each link according to the Rail pass you purchased.  Your passport number must be noted by a railway official when activating it, before travel begins.
You must activate your rail pass within 6 months after you purchased it.
The pass holder may travel on any date within the limits of the period of validity. The pass also entitles the holder, within the period of validity, to many transportation bonuses, such as those on ferries, boats and buses. All bonuses are locally offered and may change from time to time. You may find a list of benefits on the “Bonuses” link just above on this webpage.

A travel day is valid from midnight to midnight. Even if your train departs in the evening one day and arrives at its destination the next, in most cases it will count as one rail day and not two. The rule is that you must board a train that departs after 7:00 PM and arrive at your destination after 4:00 AM without changing trains. On the other hand, if your train departs before 7:00 PM, or involves a connection, you will need to use two days of your rail pass. This policy is sometimes referred to as “the 7:00 PM rule.”

Rail Passes do not guarantee a seat on a train unless reservations are made in advance. Reservations are compulsory for certain trains.

Seat reservations, sleepers, couchettes, sleeping car accommodation and meals will have additional costs. They are listed in each route link in our webpage.

You can use a 1st class rail pass to travel in a 2nd class seat, but you can not use a 2nd class rail pass to travel in a 1st class seat. If any exception are available they will be listed on each route link on our website.

If the traveler cannot present, upon request, a valid passport, official identity card or special military travel permit with his pass, the local control staff is authorized to demand payment, in addition to the full fare, of a fine charged in conformity with the regulations of the railway concerned, both in local currency.

Passes can neither be refunded nor replaced:
if lost or stolen,
if partially used,
if activated,
or after one year from the date of issue.

Refund: In the case that your rail passes are completely unused, non-validated, a refund application is available. The rail pass must be submitted to the office where the pass was purchased. Rail passes are 85% refundable.

Applications for a refund must be submitted to the issuing office with all necessary proof (cancellation by a European Railroad Office, medical certificates in case of illness, death certificate, police reports for stolen products that have an insurance)

A Youth pass may only be used by people under 26 years of age.
A Child pass may only be used by people under 12 years of age.
All orders are subject a USD 8.00 Handling fee + any shipping option.

By placing an order for a Rail pass in our company you are agreeing with all the terms and conditions + any specific terms and conditions listed on the Rail pass link you accessed to request it.

General terms and conditions on train tickets and reservations

All train tickets and prices shown on our website are subject to availability. Please note that, when an order is placed you are requesting tickets and your request will be checked for availability after that. Also, when an order is placed you are requested to authorize a payment to be made if your requested options are all available. This is made because we must process and confirm tickets right away when booking and a few minutes delay may be enough for the best options to be sold out.

After you place an order requesting tickets our booking office will check availability, providing you an email listing either 3 things:

A confirmation email; or
An adjustment email; or
A cancelation email.

You will receive a confirmation when the ticket you requested is available at the exact price you have requested and at the exact date and time you have requested. In this case your order will be confirmed and charged exactly as requested.

You will receive an adjustment if any detail in your order is not available. That could range from time, date, the class service or the price you have requested. In this case your payment authorization is hold and will be only charged if you confirm the adjustment email we sent you. If somehow the available tickets for your requested dates and times are more expensive than the originally requested ones, we will cancel the previous authorization and send you a new authorization request for your order.

You will receive a cancellation when it is not possible to process your order at all. This may happens for several reasons, being that: Strikes, storms, fire at the stations, construction works, tickets being sold out for your requested date and times (or routes), declined attempts to authorize the payment, etc. We will also cancel your order if you have received an adjustment email and have not agreed with the adjustment.

After the purchase, tickets will abide to their after sales policies.

Availability will be checked after an order is placed by our booking office department. Availability is not checked before an order is placed.

If any extra transportation (for example from the airport to the train station) is available with any tickets, they will is subject to the "Uniform Rules” concerning the contract for International Carriage of Passengers and Luggage by rail (CIV). In respect of carriage by sea, the legal provisions of the individual sea carrier apply.

Tickets are valid as soon as they are issued by the company that provided them (the issuing company where they were purchased, in this case, our company).

Tickets will be issued only after the issuing company has received PAYMENT CONFIRMATION from any payment method offered in our website. Once payment is confirmed by the charging companies (credit card companies, banks, PayPal, etc.) the tickets will be issued and sent.

Most tickets must be issued as E-tickets and sent by email.
E-tickets options exists for Eurostar, Thalys, ICE, Spain tickets, France tickets, Italy tickets, and most tickets available for online booking.
E-tickets may be issued as Print at the stations and Print at home. The option taken will depend on availability and the best option will always be used. It is not possible to request a change from Print at home to Print at the station or backwards.

A few ticket options, like in Eastern Europe for example, will have to be mailed. Tickets issued as paper cannot be issued other way and must be mailed to a valid address where you could retrieve the ticket before your departure time. This address may be a personal one or a hotel in Europe. It cannot be mailed or picked up at the stations.

Seat reservations will have to be mailed most of the time and most of the time the shipping costs are prohibitive. A reservation requested may be cancelled in those situations and the costumer could be requested to purchase the reservations at the stations.

About validity: You have mainly 3 types of tickets in Europe:
Tickets that require a reservation,
Tickets that do not require a reservation, but have an option to, or
Tickets that do not offer a reservation.

Tickets that require a reservation have specific dates and times on them that must be attended (reservations). Point to point tickets could ONLY be used on that specific dates and times. They cannot be used on other times, on later trains or in any other train. Tickets may offer exchange policies, it will depend on the type of ticket you chose. Those policies are listed on the terms and conditions of tickets on each itinerary page.

Tickets that do not require a reservation are mainly offered in GERMANY and on EASTERN EUROPE. They will offer tickets on the form of OPEN TICKETS + RESERVATIONS (If you want to have one). OPEN TICKETS may be used at any time on the itinerary listed on them (from point A to B). All reservations prices for OPEN TICKETS may be different at the stations, being subject to availability and even being sold out for your requested date and time.
Reservations guarantee a seat on the train (seat number informed on the confirmation email and on the tickets or reservations themselves).

Tickets that do not offer reservations are mainly sold in Eastern Europe and will be sold as open tickets.

Seats are chosen automatically by the booking system and cannot be chosen in advance. It is not possible to choose seat numbers before the booking is made and neither exchange for a specific seat (like number 49 instead of number 53).
1st Class tickets will offer meals. Details may be found only at the stations as well as type of meals.
2nd class tickets will not offer meals. Meals may be purchased at the restaurant and snack bar cars. There are snack bars on all trains.

Refund: Tickets can neither be refunded nor replaced:
if lost or stolen,
if partially used,
if submitted or received on our company office in FLORIDA later than the time frame informed on the after sales (informed on the ticket terms and conditions).

When a refund is available (according to the terms and conditions in each ticket listed in our webpage) applications for it must be submitted to the issuing office with all necessary proof (cancellation by a European Railroad Office, medical certificates in case of illness, death certificate, police reports)

Youth tickets are ONLY available for a few itineraries (informed on each itinerary link in our webpage) and may only be used by people under 26 years of age. If a youth option is not showing in the ticket link you are checking it is because it is not available for that route.

Children tickets are ONLY available for a few itineraries (informed on each itinerary link in our webpage) and may only be used by people under 12 years of age. If a child option is not showing in the ticket link you are checking it is because it is not available for that route.

All orders are subject a USD 8.00 Handling fee (per order). If more than one order is placed for other tickets or any other product, the handling fee will apply for EACH order.

After sales policies are different according to each itinerary, seat types and fares. They will be listed on the terms and conditions for each ticket you wish to purchase on our webpage. Scroll down the page and check the terms and conditions on each page.

By placing an order for a train ticket in our company you are agreeing with all the terms and conditions + any specific terms and conditions listed on the ticket link you accessed to request it.

Most train stations in Europe are centrally located and easily found when in there. But, if you must check any address for train stations you have 3 options. You may either, check the route link in our webpage and scroll down for the “Useful information”. Check the link below for our pdf file with some available options or check in Google maps.

Station Addresses

Euro Railways has been supplying costumers since 1998 with a variety of train products to travel in Europe. Our products extend from customized Europe trips to simple one-way and round-trip Point to Point tickets.
Our customer base was built over the years and it's formed up by families, explorers, seniors, youths, smaller groups and business travelers; consequently, our promise is to consult, inform and delivery the best product options for each traveler group. 
We are pride of ourselves in maintaining a full scale customer support center available through e-mail, live internet chat and telephone.

Our team of European train travel specialists has been assembled to assist our customers when recommending rail passes and reservations or point to point tickets according to each itinerary. To promptly attend to our customers comfort, etickets are available for a large range of train tickets and also we supply product shipping worldwide by FedEx. 
Euro Railways is committed to work hard to provide a worry-free European train traveling for all our customers and the best prices possible. Yet, to work with Europe train products is just a plain pleasure and to promote the best way to discover it is even more satisfactory. 
Euro Railways is an authorized European Rail System Representative with authority to issue tickets from over 80 European railway companies (below).

Official Seller for all Railways Companies in Europe

  • OBB: Austrian Railways (Austria)
  • B-Rail: Belgian Railways (Belgium)
  • BDZ: Bulgaria Railways (Bulgaria)
  • GPL: Golden Pass Line (Switzerland)
  • Jungfraubahnen (Jungfrau - Switzerland)
  • Pilatus: Pilatus Bahnen (Switzerland)
  • Rhatische Bahn (Switzerland)
  • SBB: Suisse Railways(Switzerland)
  • Schilthorn Bahnen (Schilthorn - Switzerland)
  • Titlis Rotair (Mt Titlis - Switzerland)
  • Serbia Railways (Serbia)
  • CD: Czech Railways (Czech Republic)
  • Bahn.DE (Germany)
  • DSB: DSB (Denmark)
  • Elipsos: Elipsos (Spain)
  • AVE: Alta Velocidad Espanola(Spain)
  • RENFE: (Spain)
  • Estrella (Spain)
  • Euromed (Spain)
  • Intercity ES: Intercity (Spain)
  • Alaris (Spain)
  • Altaria (Spain)
  • Alvia (Spain)
  • Arco (Spain)
  • Talgo (Spain)
  • Talgo 200 (Spain)
  • VR: VR (Finland)
  • SNCF: French Railways (France)
  • Ratp: Ratp.fr (France)
  • Thalys: Thalys (France)
  • OSE: Hellenic Railways Org (Greece)
  • Supefast: Superfast Ferries (Greece)
  • HZ: Croatian Railways (Croatia)
  • Iarnrod: Iarnrod Eireann (Ireland)
  • IrishFerries: Irish Ferries (Ireland)
  • IrishRail: Irish Rail (Ireland)
  • Rosslare: Rosslare Europort (Ireland)
  • StenaLine: StenaLine Ireland (Ireland)
  • Italy: Ferrovie dello Stato (Italy)
  • Trenitalia: Trenitalia (Italy)
  • CFL: CF Luxembougeois (Luxembourg)
  • LDZ: Latvia Railways (Latvia)
  • MZ: Macedonia Railways (Macedonia)
  • NS: NS (Netherlands)
  • StenaLine: StenaLine Netherlands (Netherlands)
  • Fjord Tour: Fjord Tour (Norway)
  • Jernbane: Jernbaneverket (Norway)
  • NSB: NSB (Norway)
  • StenaLine: StenaLine Norway (Norway)
  • PKP Intercity: Intercity Poland (Poland)
  • PKP: Polske Koleje (Poland)
  • CP: Comboios de Portugal (Portugal)
  • Afer: Afer Romania (Romania)
  • CFR: Romania Railway (Romania)
  • Silja Line: Silja Line (Sweden)
  • StenaLine: Stena Line Sweden (Sweden)
  • SJ: Swedish Railways (Sweden)
  • ZSR: Slovakian Railways (Slovakia)
  • TCDD: Turkish Railways (Turkey)
  • Ukraine: Ukraine Railways (Ukraine)
  • Eurostar: Eurostar (England)
  • ONE: UK London/East England (England)
  • StenaLine: Stena Line UK (England)
  • Central Trains: UK Central (England)
  • Gatwick Express: UK Gatwick Express (England)
  • Heathrow Connect: UK Heathrow Express (England)
  • Hull Trains: UK Hull Doncaster London (England)
  • National Rail: UK Integrate (England)
  • Island Line: UK Isle of Wight (England)
  • First Capital: UK London round (England)
  • Merseyrail: UK London round (England)
  • Silverlink: UK London round (England)
  • Chiltern Railways: UK London south (England)
  • C2C: UK London/Shoeburyness (England)
  • Midland: UK Midland (England)
  • GNER: UK North East (England)
  • Transpenine: UK North of England (England)
  • Northern Rail: UK Northern (England)
  • ScotRail: UK Scotland (Scotland)
  • First Great Western: UK South West
  • SouthEastern: UK Southeastern (England)
  • Southern: UK Southern (England)
  • SouthWest: UK South West (England)
  • Virgin: UK Virgin (England)
  • Arriva: UK Wakes (Wales)
  • Translink: Northern Ireland Trains (Ireland)

Contact France

Euro Railways 
27 Avenue de l'Opera
75001 - Paris – FR
Phone: +33 97 04 60 390

Contact USA

Euro Railways Inc
1611 NW 91st Ave # 321 
33071 - Coral Springs – FL
Phone: +1 (954) 323-8389
Fax: +1 (954) 252-4388
Credit Card Processing