General Terms and Conditions on Rail Passes
- Passes are strictly personal, non-transferable and only valid with a passport, official identity or special military travel permit. Presentation of this document to the European control staff on trains and shipping lines is compulsory.
- Transportation covered by the pass is subject to the "Uniform Rules concerning the contract for International Carriage of Passengers and Luggage by rail (CIV). In respect of carriage by sea, the legal provisions of the individual sea carrier apply.
- Passes are not valid until the first and last day of validity and passport number are entered by a railway official before travel begins. Use must begin within 6 months of the date of issue.
- The pass holder may travel on any date within the limits of the period of validity. The pass also entitles the holder within the period of validity to many transportation bonuses, such as those on ferries, boats and buses (either entirely free of at discount)
- The Eurail and Europass is valid from midnight to midnight on the date of use indicated on the calendar. If an overnight trip start in a direct overnight train departing after 19:00, the next day's date must be entered, travel between 19:00 and 24:00 hours on the previous day is then included. When using an overnight ferry covered by the pass, the holder may enter either the day of departure or the day of arrival.
- No supplements are required for trains such as EC, IC, ICE, etc..
- Additional fees for seat reservations, sleeperettes, couchettes, sleeping car accommodation, meals, extra service on board, supplement charges on certain ships, port taxes, luggage forwarding, etc... are payable.
- Passes do not guarantee a seat on a train or passage on a boat unless reservations are made in advance. For certain trains and boats a reservation is compulsory.
- For 1st class travel with a pass marked 2nd class, the difference between the full 1st and 2nd class fares on the respective route must be paid
- If the traveler cannot present, upon request, a valid passport, official identity card or special military travel permit with his pass, the local control staff is authorized to demand payment, in addition to the full fare, of a fine charged in conformity with the regulations of the railway concerned, both in local currency.
- Passes can neither be refunded nor replaced:
if lost or stolen,
if partially used,
if submitted after the first day of validity,
or after one year from the date of issue.
Applications for refund must be submitted to the issuing office with all necessary proof (cancellation by a European Railroad Office, medical certificates in case of illness, death certificate.)
In the case of completely unused non-validated passes, a refund application with original documents must be submitted to the office where the pass was purchased. The refundable allowance is subject to a 15% deduction.
- A Youth pass may only be used by persons under 26 years of age. A Child pass may only be used by persons under 12 years of age.
- All orders are subject a US$ 18 Handling fee.
All train tickets and prices are subject to availability. When you place an order you are requesting tickets.
Availability will be checked after an order is placed by our booking office department.
If any extra transportation (for example from the airport to the train station) is available with any tickets, they will is subject to the "Uniform Rules” concerning the contract for International Carriage of Passengers and Luggage by rail (CIV). In respect of carriage by sea, the legal provisions of the individual sea carrier apply.
Tickets are valid as soon as they are issued by the company that provided them (the issuing company where they were purchased). Tickets are issued ONLY after the issuing company has received PAYMENT CONFIRMATION from any payment method offered in THEIR WEBSITE ONLY. Once payment is confirmed by the charging companies (credit card companies, paypal , etc…) the tickets will be issued.
Most tickets must be issued as paper tickets and sent by FEDEX.
E-tickets options exists for EUROSTAR itineraries and for THALYS trains departing from PARIS only.
E-tickets are also available for train inside FRANCE (point A to B inside FRANCE).
PRINT AT HOME tickets are ONLY AVAILBLE for trains on SPAIN, departing from Spain or arriving in Spain. The options to be printed at home may be UNAVAILABLE according to DATES, TIMES and/or AVAIALBILITY of tickets on these itineraries.
VALIDITY: Tickets have SPECIFIC dates and times on them (reservations) and point to point tickets could ONLY be used on that specific dates and times. They cannot be used on other times. Tickets MAY offer exchange policies, it will be informed on the AFTER SALES POLICIES for all tickets purchased in our website.
A few itineraries on GERMANY and on EAST EUROPE may offer tickets on the form of OPEN TICKETS + RESERVATIONS. When this is the case, it will be informed on your CONFIRMATION EMAIL. OPEN TICKETS may be used at any time on the ITINERARY informed on them (from point A to B) requiring only new reservations to be purchased (That would cost around 10 EUROS) for most tickets. ALL reservations prices for OPEN TICKETS may be different at the stations.
Tickets guarantee a seat on the train (seat number informed on the confirmation email and on the tickets itself).
SEATS are chosen automatically by the booking system and cannot be set in advance. It is not possible to chose seat numbers before the booking is made and neither exchange for a specific seat (like number 49 instead of number 53).
1ST CLASS TICKETS will offer meals. Details may be found only at the stations as well as type of meals.
2ND CLASS TICKETS will NOT offer meals. Meals may be purchased at the restaurant and snack bar cars. There are snack bars on all trains.
REFUND: Tickets can neither be refunded nor replaced: if lost or stolen, if partially used, if submitted or RECEIVED on our company office in FLORIDA later than the time frame informed on the after sales (informed on the CONFIRMATION EMAIL). Applications for refund must be submitted to the issuing office with all necessary proof (cancellation by a European Railroad Office, medical certificates in case of illness, death certificate.)
YOUTH tickets are ONLY available for a few itineraries (informed on each itinerary link in our webpage) and may only be used by persons under 26 years of age.
CHILD tickets are ONLY available for a few itineraries (informed on each itinerary link in our webpage) and may only be used by persons under 12 years of age.
All orders are subject a US$ 18 Handling fee (per order). If more than one order is placed for more tickets, the handling fee will apply for EACH order. * AFTER SALES POLICIES are different according to each itinerary, seat types and fares. They will be informed on the CONFIRMATION EMAIL specificaly.
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TAX RECOVERY CHARGE
In connection with facilitating your travel arrangements, we are required to pay to our travel suppliers, as and when billed by each supplier, an amount equal to certain taxes, governmental fees and other charges that such supplier must remit to the appropriate taxing authorities. We are not the vendor collecting and remitting taxes to such taxing authorities. The vendors (our travel suppliers) bill us an amount equal to all applicable taxes, and we pay over such amounts directly to the vendors. In order to recover the amount of such taxes, governmental fees and other charges, we impose a tax recovery charge.
TERMS OF SERVICE - HOT RATE HOTEL RESERVATIONS ONLY
Credit cards for Hot Rate hotel reservations will be charged the full amount for the reservation including all taxes and applicable service fees at the time of booking. Reservations may be changed or cancelled anytime within the appropriate hotel's cancellations policy period at a charge indicated on the applicable website. Upon arrival and check in at a hotel, you are responsible for the entire length of stay. No refunds or credits will be issued for any nights reserved but not consumed. Cancellations made after the hotel cancel policy period has lapsed or no shows will be charged according to the hotel's cancellation policy (although the cancellation charge usually equals one night's room rate plus tax, you should look to the specific hotel's policies for the exact charges that you may incur). No contract will exist between you and WCT (or its affiliates) until WCT has sent you an email with a pre-payment voucher that you will present to the appropriate hotel at the time of your check in.
Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. Neither WCT nor its affiliates warrant or guarantee the accuracy of any such information. When using this information for any financial purpose, WCT advises you to consult a qualified professional to verify the accuracy of the currency rates. WCT does not authorize the use of this information for any purpose other than personal use and hereby prohibits, to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.
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WCT is registered with the State of Florida as a Seller of Travel. Registration No. ST34200.